Everlasting Quotation of the YEAR....!!!

"Each night when I go to sleep I die, and next morning when I wake up I am reborn again"

- M K Gandhi

"Each night when I go to sleep I am reborn and next morning when I wake up I am dead again"
- Software Engineer

MY INDIA WITH LOT OF DIVERSITIES.....

Devotees carry a statue of the Hindu elephant god Ganesh, the deity of prosperity, for immersion in the sea, on the last day of "Ganesh Chaturthi", in Mumbai September 14, 2008. Clay statues of Ganesh are made two to three months before this popular religious festival in India. The idols are taken through the streets in a procession accompanied with dancing and singing, to be immersed in a river symbolizing a ritual sendoff on his journey towards his home

A devotee watches an idol of the Hindu elephant god Ganesh, sinking, after it was immersed in the Sabarmati river on the last day of "Ganesh Chaturthi" in the western Indian city of Ahmedabad, September 14, 2008

A rhinoceros which strayed in Kalcheni village, about 130 kilometers (81 miles) west of Gauhati, India, Sunday, Sept. 14, 2008, hides from wildlife officials. More than 100 wildlife officials tracked the animal using its radio collar after it strayed from the Assam state's Manas National Park on Sept. 1, but could not capture it until Sunday, fearing that if they tranquilized it in the marshy area it could drown


An artisan gives finishing touches to an idol of the Hindu Goddess Durga at a workshop in the northeastern Indian city of Siliguri September 20, 2008. The idols will be used during the Durga Puja festival, a popular religious event for Hindu Bengalis. In Hindu mythology, Durga symbolises power and the triumph of good over evil.

People carry earthen water pots as they take part in a Jhulelal Chaliha procession in the western Indian city of Ahmedabad September 6, 2008. Thousands of people took part in the 40 day long fasting festival of the Sindhi community, Jhulelal Chaliha, that ended on Saturday with a colourful procession of earthen pots carried by male and female devotees on their heads.

English Proficiency for BPO

English Proficiency Tips

Practice with Pronunciation Using English is a stress-timed language and, as such, good pronunciation depends a lot on the ability to accent the correct words and successfully use intonation to make sure you are understood. Simply put, spoken English stress the principal elements in a sentence - content words - and quickly glides over the less important words - function words. Nouns, principal verbs, adjectives and adverbs are all content words. Pronouns, articles, auxiliary verbs, prepositions, conjunctions are function words and are pronounced quickly moving towards the more important words. This quality of quickly gliding over less important words is also known as 'connected speech'.

In a plain manner, focusing on the 'correct' pronunciation of each word - much as some students do when trying to pronounce well. In the natural, manner with content words being stressed and function words receiving little stress.

Ten Tips for Accent Reduction

Observe the mouth movements of native speakers and try to imitate them

When you are watching T.V. look at the mouth movements of the speakers. Repeat what they are saying, imitating the intonation and rhythm of their speech.

Listen to the “music” of English.
Don’t use the music of your native language when you are speaking English. Each language has its own way of “singing”.

Make a list of frequently used words that are difficult for you to pronounce and ask a native speaker to pronounce them for you.

Record these words, listen to them and practice saying them.

Pronounce the ending of each word.

Pay special attention to “s” and “ed” endings.

Record your own voice and listen for pronunciation mistakes.

Many people hate to hear the sound of their voice and avoid having to listen to themselves speaking. However, this is a very important exercise because doing it will help you become conscious of the mistakes that you are making.

Until you learn the correct intonation and rhythm of English, slow down your speech.
If you speak too quickly with the wrong intonation and rhythm, native speakers will have a hard time understanding you. Don’t worry about your listener getting impatient with your slow speech – it is more important that everything you say be understood.

Use your dictionary
Become familiar with the phonetic symbols of your dictionary and look up the correct pronunciation of words that are hard for you to say.

Buy books on tape.
Listen and read at the same time. Record yourself reading some sections of the book. Compare the sound of your English with that of the speaker from the book on tape.

Read aloud in English for fifteen to twenty minutes each day.
This will help you strengthen the mouth muscles that you use when you speak English. Research has shown that it takes about three months of daily practice to develop strong mouth muscles for speaking a new language.

Be patient.

You can change the way you speak but it won’t happen overnight. People often expect instant results and give up too soon. You can change the way you sound if you are willing to put some effort into it.

Tongue Twisters , may help you to pronounce clearly

Practice these everyday…..

Who slit the sheet, the sheet is slit. Who ever slit the sheet is a good sheet slitter.

Red Leather Yellow Leather

Red Lorry Yellow Lorry

Peter Piper picked a peck of pickled peppers.
Did Peter Piper pick a peck of pickled peppers?
If Peter Piper picked a peck of pickled peppers,
Where's the peck of pickled peppers Peter Piper picked?

--------------
Betty Botter had some butter,
"But," she said, "this butter's bitter.
If I bake this bitter butter,
It would make my batter bitter.

But a bit of better butter--
That would make my batter better."
So she bought a bit of butter,
Better than her bitter butter,
And she baked it in her batter,
And the batter was not bitter.
So 'twas better Betty Botter
Bought a bit of better butter.
--------------
She sells sea shells by the sea shore.
The shells she sells are surely seashells.
So if she sells shells on the seashore,
I'm sure she sells seashore shells
-----------------
A Tutor who tooted a flute
Tried to tutor two tooters to toot.
Said the two to their tutor,
"Is it harder to toot
Or to tutor two tooters to toot?"

Say these fast...

Double bubble gum bubbles double.

Guts, Greed & Glory

She said she should sit.

If you notice this notice you will notice that this notice is not worth noticing.

Real weird rear wheels.

Tomorrow is the third Thursday of this month.

Crisps crusts crackle and crunch.

The sixth sick sheik’s sixth sheep is sick.

English Proficiency for BPO

English Proficiency Tips

Practice with Pronunciation Using English is a stress-timed language and, as such, good pronunciation depends a lot on the ability to accent the correct words and successfully use intonation to make sure you are understood. Simply put, spoken English stress the principal elements in a sentence - content words - and quickly glides over the less important words - function words. Nouns, principal verbs, adjectives and adverbs are all content words. Pronouns, articles, auxiliary verbs, prepositions, conjunctions are function words and are pronounced quickly moving towards the more important words. This quality of quickly gliding over less important words is also known as 'connected speech'.

In a plain manner, focusing on the 'correct' pronunciation of each word - much as some students do when trying to pronounce well. In the natural, manner with content words being stressed and function words receiving little stress.

Ten Tips for Accent Reduction

Observe the mouth movements of native speakers and try to imitate them

When you are watching T.V. look at the mouth movements of the speakers. Repeat what they are saying, imitating the intonation and rhythm of their speech.

Listen to the “music” of English.
Don’t use the music of your native language when you are speaking English. Each language has its own way of “singing”.

Make a list of frequently used words that are difficult for you to pronounce and ask a native speaker to pronounce them for you.

Record these words, listen to them and practice saying them.

Pronounce the ending of each word.

Pay special attention to “s” and “ed” endings.

Record your own voice and listen for pronunciation mistakes.

Many people hate to hear the sound of their voice and avoid having to listen to themselves speaking. However, this is a very important exercise because doing it will help you become conscious of the mistakes that you are making.

Until you learn the correct intonation and rhythm of English, slow down your speech.
If you speak too quickly with the wrong intonation and rhythm, native speakers will have a hard time understanding you. Don’t worry about your listener getting impatient with your slow speech – it is more important that everything you say be understood.

Use your dictionary
Become familiar with the phonetic symbols of your dictionary and look up the correct pronunciation of words that are hard for you to say.

Buy books on tape.
Listen and read at the same time. Record yourself reading some sections of the book. Compare the sound of your English with that of the speaker from the book on tape.

Read aloud in English for fifteen to twenty minutes each day.
This will help you strengthen the mouth muscles that you use when you speak English. Research has shown that it takes about three months of daily practice to develop strong mouth muscles for speaking a new language.

Be patient.

You can change the way you speak but it won’t happen overnight. People often expect instant results and give up too soon. You can change the way you sound if you are willing to put some effort into it.

Tongue Twisters , may help you to pronounce clearly

Practice these everyday…..

Who slit the sheet, the sheet is slit. Who ever slit the sheet is a good sheet slitter.

Red Leather Yellow Leather

Red Lorry Yellow Lorry

Peter Piper picked a peck of pickled peppers.
Did Peter Piper pick a peck of pickled peppers?
If Peter Piper picked a peck of pickled peppers,
Where's the peck of pickled peppers Peter Piper picked?

--------------
Betty Botter had some butter,
"But," she said, "this butter's bitter.
If I bake this bitter butter,
It would make my batter bitter.

But a bit of better butter--
That would make my batter better."
So she bought a bit of butter,
Better than her bitter butter,
And she baked it in her batter,
And the batter was not bitter.
So 'twas better Betty Botter
Bought a bit of better butter.
--------------
She sells sea shells by the sea shore.
The shells she sells are surely seashells.
So if she sells shells on the seashore,
I'm sure she sells seashore shells
-----------------
A Tutor who tooted a flute
Tried to tutor two tooters to toot.
Said the two to their tutor,
"Is it harder to toot
Or to tutor two tooters to toot?"

Say these fast...

Double bubble gum bubbles double.

Guts, Greed & Glory

She said she should sit.

If you notice this notice you will notice that this notice is not worth noticing.

Real weird rear wheels.

Tomorrow is the third Thursday of this month.

Crisps crusts crackle and crunch.

The sixth sick sheik’s sixth sheep is sick.

What is a Call center, What is a ITES, What is BPO?

What is an IT Enabled Service?
IT Enabled Services are functions and services provided from a country different from the one where the end products are delivered. These services are delivered over telecommunication or data network lines.

Spectrum of IT Enabled Services

• Call centers

• Medical Transcription

• Back Office Transactions, Revenue accounting,

• Insurance claims processing

• Legal databases

• Content Development/Animation

• Payroll

• Logistics Management
  
  

How does a Call Center Function?
A typical call center functions as follows - A caller uses a toll free number that is connected to a customer support center. When the call reaches the call center, a trained consultant with access to a wide database of information, answers the call. The dedicated telecommunication links connect a remote call center to the parent organisation through voice links and online database access. There for a caller maybe calling a local number in USA, but the call maybe answered in India without any time delay and the caller is oblivious of where the call is being answered. These services are very popular in countries such as USA, Europe, Japan and Australia.

Types of a Call Centers.

There are two types of a Call Center, an Outbound Call Center and an Inbound Call center.

Key Responsibilities of an Outbound Call Center Personnel

• Make outgoing calls to follow up on overdue account holders worldwide, offer solutions

• Update the relevant information in the database

• Adhere to highest standard of quality and compliance

• Be customer friendly and extremely courteous

Key Responsibilities of an Inbound Call Center Personnel

• Handle inbound calls relating to customer queries on a product or service

• Update databases

• Adhere to highest standard of quality and compliance

• Be customer friendly and extremely courteous

Application Areas of a Call Center.
Sales Support

Complaint Handling

Technical queries

Relationship and Accounts Management

Lead generation and follow up

Telemarketing

Credit and Billing problems

Market Research

Database Development

Call centers are operated by large airlines, banks, mutual funds, telecom services, IT product companies among others.

Data Processing and Back Office Operations

What is data processing?

Data Processing is a category of IT Enabled Services that pertains to collecting, digitising and processing data that come from various sources. Most organisations like banks, financial institutions , airlines need large scale data entry and accounting work. The raw data is sent to remote locations where the data is processed and reconciliation's are done. The data processing services comprise of data entry from various forms or publications, documents, images, sound and video, preparing databases and integrating them.

The range of services would include the following:

• Document Preparation

• Data Entry

• Image capturing

• Image keying

• OCR and ICR Processing

• Image store and retrieval

• Data entry front end edits

• Statistical Analysis
  
  

Which industries would require data processing and back office operation?

• Insurance

• Banking

• Public utilities

• Telecom

• Legal

• Transportation

• Manufacturing

• Publishing

Insurance Claims Processing

Large insurance companies get a number of claims every day. These claims need to be processed based on set rules and regulations and can be done remotely. To save costs a large number of insurance companies are outsourcing the work. This is another service that is provided by the IT Enabled Sector

Legal databases

Lawyers need a steady flow of information on rulings, relevant laws and precedents to build up their case. A lot of legal firms have started outsourcing the work of creating a ready database/source of well managed and intelligent information.

The job comprises of:

• Create database of existing records

• Keeping track of new documents

• Creating an index of the records

• Incorporate the changes in the database as per established parameters

Lawyers can then use their computers to gather any information they need.

Employment Opportunities.
According to a survey there are more than 100,000 call centers worldwide and is expected to grow to 300,000 by 2002, employing around 18 million people. As per a survey, Customer Interaction Services including call centers in India employed about 8,600 people as on July 30, 2000. This segment will create employment for 2,70,000 people by year 2008.

Estimated Manpower figure by year 2005

The estimated manpower figures in the IT Enabled Services Industry by 2005 are as follows:
Back office operations-accounting, data entry, data conversion 150,000
Medical Transcriptions and Insurance Claims Processing 100,000
Call Centers 125,000
Database services 50,000
Web Based Help Desks 200,000
The above estimates are based on industry surveys conducted by leading Consultants.


The positives and negatives of working for the IT Enabled Service Industry.
The positives of working for the IT Enabled Service Industry

• Working for a reputed Multinational company

• Young energetic and enthusiastic colleagues

• Fun filled environment

• Top-of the line communication equipment

• Good performance rewards

The negatives of working for the IT Enabled Service Industry

• Night shifts

• Monotonous

• Short Career span
  

What are the Generic skill sets required.

• Fluency in written and spoken English

• PC Skills

• Ability to work in teams

• Listening skills

• Analytical skills

• Customer focus

• Be a graduate

HOW TO CRACK WRITTEN OF BRIGADE

1. What is the extension of a file created in Windows Notepad?

a. .doc

b. .text

c. .txt

d. .html

2. What should you type at the MS-DOS command prompt to return back to Windows?

a. Quit

b. Return

c. Terminate

d. Exit

3. What is the key combination to quit a program that is not responding?

a. Alt + Del

b. Ctrl + Alt + Del

c. Ctrl + Del

d. Shift + Alt + Del

4. Which of the following statements are true if you open an existing file, make changes to it and save it with a new name?

a. The original file will be deleted

b. The original file remains unchanged

c. The changes will be saved in the original file

d. The original file is sent to the Recycle Bin

5. What does the term CPU stand for?

a. Cache processor under utilised

b. Cost processor utilisation

c. Central processing unit

d. Central power unit

6. A small high-speed memory that is used to increase the speed of processing by making current data available to the CPU at a rapid rate.

a. Cache memory

b. RAM

c. ROM

d. Virtual memory

7. What is the maximum capacity of data that a 3.5 Inch floppy diskette can store?

a. 1.44 KB

b. 1.22 GB

c. 650 MB

b. 1.44 MB

8. What computer hardware is essential for connecting two computers in a Local Area Network?

a. Modem

b. Ethernet card

c. VGA Card

d. Internet connection

9. What is the name of the language that is recognized by all Internet browsers, and in which all websites are developed?

a. FTP

b. HTTP

c. HTML

d. HTTPS

10. The temporary memory of the computer is stored in ________.

a. ROM

b. REM

c. RAM

d. BIOS

11. Which of the following are extensions of graphics files?

a. .BMP

b. .TXT

c. .DOC

d. .JPE

12. Which Protocol (communication standard) does the world wide web use?

a. www

b. ftp

c. ipx

d. http

13. The computer hard disk is a device that stores permanent memory in the computer and uses __________ storage technique.

a. Virtual

b. Optical

c. Magnetic

d. Semiconductor

14. What is the name of the inbuilt feature in Windows that allows you to browse through your files and Folders?

a. Internet Explorer

b. Windows Explorer

c. Windows Navigator

d. Windows Mapper

15. Which of the following is the newest type of printer interface?

a. USB

b. Serial

c. SCSI

d. Parallel

6. What should be done first when Windows reports bad sectors?

a. Run Defrag

b. Run FDISK

c. Run DriveSpace

d. Run Scandisk

17. An Internet file has been saved by a browser, what would be the extension of such a file?

a. FTP

b. URL

c. HTML

d. DOC

18. You need a new cable that you can use with your modem. Which type of connector does modems uses to plug into the phone outlet?

a. USB

b. RJ-11

c. RJ-45

d. Serial

19. Which of the following is an MS-DOS System Program?

a. Autoexec.bat

b. Config.sys

c. Format.com

d. Ansi.sys

20. What tool will allow a customer to detect a dial tone while you are troubleshooting over the phone with them?

a. Dial up networking

b. Phone handset

c. Hyperconnect

d. Hyperterminal

21. Which port has the fastest data transfer rate?

a. Serial

b. Parallel

c. Ethernet

d. USB

22. What does DLL stand for in MS Windows?

a. Dynamic Link Library

b. Disk Link latency

c. Dynamic Library Linking

d. None of the above

23. Hyper threading technology is featured with:

a. Intel P4 processors

b. Athlon XP processors

c. Windows XP

d. None of the above

24. What is SMPS used for in a PC?

a. For power

b. For DC power

c. For AC power

d. For both AC and DC

25. When you power on a computer what is the first diagnostic routine that runs?

a. Power on self test

b. Diagnostics

c. Power supply self test

d. Power good signal from the microprocessor timer chip.